News

We’re listening and continuing to evolve our Service First strategy

In service to you, our valued Subscribers, we decided to forge ahead with our annual Subscriber Engagement Survey in late 2020.

We were delighted to see how the first year of our new strategic plan was being received, specifically around embracing a relentless customer focus.

Many to thanks to those who took time out of their busy day to share your thoughts.

As your trusted insurance and healthcare safety advisor we’re always on the lookout to find opportunities to share knowledge with our valued Subscribers.

Our primary goal in all of this is to ensure you and your teams have the right information to make important decisions.

We hope you find this article courtesy of our partners from HSB Canada helpful.

With the rapid transformation to the digital healthcare delivery model and adoption of remote-working, 2020 produced additional opportunities for cybercriminals to exploit the pandemic situation for financial gain. 

We witnessed many Canadian and international healthcare organizations suffer cybersecurity breaches. 

In a Talk with HIROC chat, we had the opportunity to speak with Dr. Sanjeev Sockalingam, Vice President of Education at the Centre of Addiction and Mental Health (CAMH), to gain his perspective on how the pandemic affected the mental health and wellbeing of frontline healthcare workers.

In this episode of Talk with HIROC, we sat down with Tracey Herlihey, head of safety intelligence at Healthcare Safety Investigation Branch (HSIB) in the United Kingdom, and Jennifer Jeon, human factors and patient safety lead at Sinai Health in Toronto.

Riya Mehta shares her story on Talk with HIROC

HIROC sat down with Riya Mehta to learn how she’s made incredible contributions to the healthcare sector – and she’s only 17 years old. 

Missed the talk? Watch it now!

Artificial Intelligence FAQ for your healthcare site with Dr. Kathryn Todd and Arun Dixit

When you think of Artificial Intelligence (AI), scenes from movies like The Terminator may come to mind – and it may be scary to imagine the idea of robots running your healthcare site. 

Discussing some of the biggest healthcare system changes (and lessons learned) from COVID-19’s first wave

On a recent Talk with HIROC episode, we spoke to Dr. Michael Gardam, Senior Medical Advisor to the CEO of Health PEI on systems engagement and an expert in infectious disease, complexity science and safety.

We recently sat down with Lori Borovoy, Wendy Hooper and Stefano Gelmi to learn more about the IRM Clinic their team hosted.

Why does HIROC host Risk Management Clinics? 

In November HIROC hosted its seventh clinic. HIROC initially started with Integrated Risk Management (IRM) and Risk Register Clinics to assist our Subscribers’ on their IRM journey and help them refine processes. 

On a recent Talk with HIROC episode, we spoke to Jonas Shultz, Human Factors Specialist with the Health Quality Council of Alberta, and HIROC’s Stefano Gelmi, Lead, Safety on the Risk Management team, on the intersect of patient safety and human factors.