At HIROC, an expert team of claims examiners works closely with internal and external adjusters and lawyers to effectively manage and settle claims.
When a claim occurs, you deal directly with the person responsible for the investigation and settlement of the claim. Since Subscribers are owner-members, every effort is made to arrive at a fair and equitable outcome.
HIROC has in-house claims examiners as well as legal counsel with considerable experience in healthcare. We also use the services of Canada’s pre-eminent healthcare law firms. The advice of expert counsel combined with our own 38+ years of experience in managing claims has a significant impact on reducing and containing claims costs.
Our claims management program is designed to ensure that we meet our Subscribers’ needs for prompt and efficient service, reputation preservation, fair settlement of justified claims, and minimal workplace disruption.
When to report: It is crucial that subscribers notify HIROC of all actual (i.e. Statement of Claim) and potential claims. Timely notification of claims enables us to initiate the investigative process when information is readily available and the details of the incident are still fresh in the minds of those involved. If you’re not sure if the incident should be reported to HIROC, please call one of our claims examiners (1-800-465-7357) to talk it through.
Report a claim using our online forms. Subscribers must be logged in to access claim reporting forms. Login and registration information can be found at the top-right hand corner of the site.
If you have any questions about the claims management process, please contact us at 1-800-465-7357
In the event of an after-hours emergency, please contact Sedgwick (formally known as Cunningham Lindsey) at 1-844-544-4762.
