A Note from our CEO Catherine Gaulton

Catherine Gaulton


Thank you for taking the time to check out our site. We hope you have a great, seamless experience and that you’re learning something new.

I’ve been at HIROC for just over three years, and I am learning new things from our subscribers and partners each and every day. Whether it’s hearing how your organization is making an impact in patient safety (something that’s near and dear to all of us at HIROC), or how your teams are embracing technology in this ever-evolving healthcare system – I am truly amazed with your adaptability and resilience.

We’re all very aware of the financial pressures and flux in our system – but you and your teams remain steadfast in our shared vision of partnering to create the safest healthcare system. 

It was that same strength of conviction that put the reciprocal model into motion in 1987. In those days, just the notion of an insurance reciprocal was radical, and here we are, 33 years later. Today the reciprocal, because of your trust and confidence, is thriving more than ever.

At the beginning of 2020, my team and I launched our plan to re-imaging the reciprocal with our ambitious 2020 and beyond strategic plan. This plan is specifically designed to meet your risk and insurance needs, and assist our system in turning the corner on healthcare safety.

The team at HIROC is committed to hearing and responding to your needs, and each and every staff member is empowered to assist you and provide expert counsel. Through their association with you and their commitment to learning, this dedicated team has the pulse of the insurance and healthcare sector, and because of that you’ll find many valuable resources on our website. These items were created to help you on your patient safety journey, and ultimately to leverage your ability to make informed decisions. 

I encourage you to continue checking out our site and I’d like to thank you for your patronage – it means a lot to us!

Catherine Gaulton

HIROC's Leadership Team

Group shot of HIROC's Senior Leadership Team

From left (front): Mike Boyce, Vice President, Claims; Polly Stevens, Chief Strategy and Learning Officer; Rossi Jamieson, Director, Finance and Operations; Kim Dieleman, Lead, Western Region; Rob Chang, former Director, Information Technology Systems (retired); Philip De Souza, Director, Communications and Marketing

From left (back): Heather Brown, Vice President, Insurance Services; Arlene Kraft, Director, Healthcare Safety and Risk Management; Shahbaz Haque, Director, Insurance Services; Greg King, Vice President, Finance and Operations; Catherine Gaulton, CEO; Gareth Lewis, Director, Claims; Kathleen Cartwright, former Acting Director, People and Organization; Gordon Slemko, General Counsel

Not pictured: Jennifer Quaglietta, Vice President, Performance Excellence and Information Services; Trevor Hall, Vice President, Healthcare Safety and Risk Management; Christina Giannone, Director, People and Organization