A Note from our CEO Catherine Gaulton

Catherine Gaulton


Thank you for taking the time to check out our site. We hope you have a great, seamless experience and that you’re learning something new.

I learn new things from our subscribers and partners each and every day. Whether it’s hearing how your organization is making an impact in patient safety (something that’s near and dear to all of us at HIROC), or how your teams are embracing technology in this ever-evolving healthcare system – I am truly amazed with your adaptability and resilience.

We’re all very aware of the financial pressures and flux in our system – but you and your teams remain steadfast in our shared vision of partnering to create the safest healthcare system. 

It was that same strength of conviction that put the reciprocal model into motion in 1987. In those days, just the notion of an insurance reciprocal was radical, and here we are, 33 years later. Today the reciprocal, because of your trust and confidence, is thriving more than ever.

At the beginning of 2020, my team and I launched our plan to re-imaging the reciprocal with our ambitious 2020 and beyond strategic plan. This plan is specifically designed to meet your risk and insurance needs, and assist our system in turning the corner on healthcare safety.

The team at HIROC is committed to hearing and responding to your needs, and each and every staff member is empowered to assist you and provide expert counsel. Through their association with you and their commitment to learning, this dedicated team has the pulse of the insurance and healthcare sector, and because of that you’ll find many valuable resources on our website. These items were created to help you on your patient safety journey, and ultimately to leverage your ability to make informed decisions. 

I encourage you to continue checking out our site and I’d like to thank you for your patronage – it means a lot to us!

Catherine Gaulton

Meet the Leadership Team

Catherine headshot

Catherine Gaulton, CEO

Heather, headshot

Heather Brown, Vice President
Insurance Services

Trevor, headshot

Trevor Hall, Vice President
Healthcare Safety and Risk Management

Greg, headshot

Greg King, Vice President
Finance and Operations

Gareth, headshot

Gareth Lewis, Vice President

Jennifer, headshot

Jennifer Quaglietta, Vice President
Performance Excellence and Information Services

Polly, headshot

Polly Stevens, Chief Strategy and Learning Officer

Christina, headshot

Christina Giannone, Director 
People and Organization

Philip, headshot

Philip De Souza, Director
Communications and Marketing

Leo, headshot

Leo Dias, Director 
Information Services and Advanced Analytics

Kim, headshot

Kim Dieleman, Lead
Western Region

Arun, headshot

Arun Dixit, Digital and Innovation Strategist

Shahbaz, headshot

Shahbaz Haque, Director
Insurance Services

Rossi, headshot

Rossi Jamieson, Director 
Finance and Operations

Arlene, headshot

Arlene Kraft, Director 
Healthcare Safety and Risk Management

Gord, headshot

Gordon Slemko, General Counsel

Marnie, headshot

Marnie MacPhee, Director, Claims