The Healthcare Insurance Reciprocal of Canada (“HIROC”) is dedicated to protecting the confidentiality and privacy of information entrusted to us. HIROC generally collects business information, when it is provided voluntarily by visitors, for the purpose of providing information related to our products and services.

This Privacy Policy (the “Policy) explains how HIROC collects, uses, protects and discloses information in relation to HIROC’s website. This Policy should be read in conjunction with, and forms part of, HIROC’s website Terms and Conditions.

Collection, Use and Disclosure of Information

Personal Information is any information that identifies you or another individual. This information may include, but is not limited to, name, personal mailing address, personal telephone numbers, and personal email address. Personal Information does not include professional or business contact information – including your name, job title, business email address, business address, or business telephone numbers.

Business Contact Information: Some pages on our website may require visitors to provide business contact information for the purposes identified on the site (e.g. Request an Insurance Quotation).

Personal Information: This website does not require or ask visitors to provide their own personal information or that of other individuals.

IP Address: An IP address is a number assigned to a computer/device whenever the internet is used. It allows computers/devices and servers to communicate with each other. IP addresses of the visitors to our website may be automatically recorded for system security purposes. This information may also be used to aggregate and analyze website performance.

Tracking Information: HIROC uses Google Analytics to automatically collect information about how the website is used by visitors. HIROC creates aggregate-level reporting to better understand visitors’ needs and to improve the website. Some examples of website traffic reports include frequently visited pages, frequently downloaded resources, geographic location of visitors, and number of unique visitors. Website traffic reports do not include any personally identifiable information. By using this website, you agree to HIROC’s use of Google Analytics. You may wish to opt out of Google Analytics.

HIROC may disclose information collected via its website to any individual or organization that acts on behalf of HIROC in supporting the use of the website, or in order to fulfill a service request (e.g. technical support). In such cases, only the necessary information required will be provided.

Unless permitted or required by law, no personal information will be collected, used or disclosed without first obtaining consent of the individual.

HIROC does not rent, sell or trade any personal, professional or business information collected.


A cookie is a file containing an identifier stored on the computer/device of a website visitor. HIROC uses various cookies on this website to improve the visitor experience and ensure the site functions appropriately. Some of the cookies used by HIROC’s website are necessary to enable visitors to access the secure area of the website that contains content specific for our subscribers. Following is a high-level summary of the cookies HIROC’s website collects:

  • Authentication – HIROC uses cookies to authorize and allow access to its Subscriber Portal. These cookies allow visitors to navigate between HIROC’s webpages and web applications without needing to log in every time.
  • Web analytics – HIROC uses Google Analytics which requires Google to save a cookie on its visitors’ web browsers. For more information about Google Analytics, please refer to Tracking Information in the above section, Collection, Use and Disclosure of Information.
  • Secure email encryption cookies – In order to support the secure communication of sensitive information between HIROC and its subscribers, our website’s Subscriber Portal uses Echoworx, a third-party encryption service. Echoworx uses cookies to support the function of HIROC’s website. Learn more about the cookies utilized by the Echoworx.
  • Social Sharing – HIROC allows visitors to share content via social media sites and email. Use of these features may result in the placement of a cookie on the computer/device of the visitor. HIROC does not track its users’ activities across these social sites. Social media sites may collect and use information regarding your use of internet, including your use of HIROC’s website. We encourage you to review each provider’s privacy information before using any such services.

How to Control Cookies?*

By using the website “as is”, you agree to HIROC’s use of cookies on your computer/device. Visitors can control cookies accepted from various websites through the individual browser settings. Instructions to enable or disable cookies can be found in each web browsers’ help function.

* Please note, visitors with access to HIROC Subscriber Portal must allow cookies from HIROC’s website in order to properly use the site.

Security and Integrity

HIROC is committed to protecting the website and its content from potential security threats that may affect its integrity, availability, security and confidentiality. HIROC has employed various security measures, including network monitoring, to identify unauthorized attempts to upload or change information, prevent service interruptions and other incidents intended to cause harm.

HIROC is also committed to protecting the information gathered through the website from unauthorized access, use, modification or destruction. HIROC has employed necessary physical and logical controls to prevent information security events.

Website Terms of Use

The Terms and Conditions contains important provisions that governs the use of this website. It includes provisions related to the applicable governing law and jurisdiction for the resolution of any disputes regarding the use of the website. The provisions included in the Terms and Conditions also apply to this Policy. HIROC may change this Policy at any time. Changes to the Policy will take effect immediately upon posting to this website.

Privacy Policy of Other Websites

HIROC’s website provides links to other third-party websites. Some of these sites may use cookies to collect personal information or commercial data. HIROC does not endorse, or is not responsible for the privacy practices of third-party websites, and advises you to review the privacy policies of those sites.

Contact us

If you have any questions, please contact HIROC by email at [email protected]. We can also be reached by phone at 416-733-2773 or 1-800-465-7357 (during regular business hours).