The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system.

HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer eight years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Summary

The IT Project Specialist plays a pivotal role in the Performance Excellence and Information Services (PEIS) department. They are responsible for leading IT projects and improvements. This role requires exceptional skills in project management, technical troubleshooting, problem solving, relationship building and communication. The IT Project Specialist will work closely with other teams and stakeholders across the organization to ensure the successful design, development and delivery of project initiatives. 

Key Responsibilities

  • Lead a variety of IT projects end-to-end, including scope definition, in-depth research, business case development, and stakeholder adoption. 
  • In collaboration with vendors and other PEIS teams, provide leadership, subject matter expertise, support and continuous improvement of HIROC’s IT services.
  • Work closely with other PEIS teams to provide overall incident management leadership and support for IT applications and technology services. 
  • Identify opportunities to leverage innovative technologies to enhance business processes.
  • Establish and maintain relationships across all business units, to serve as a trusted partner in project and service delivery. 
  • Serve as a thought leader in technology innovation, by conducting environmental scans and other market and industry research. 
  • Assist the lead of Performance Excellence in project governance, maintaining documentation and project artifacts.
  • Coordinate governance meetings such as Change Advisory Board (CAB), data governance committee and other forums.
  • Support the development of business cases, briefing notes, and presentations to ensure effective and efficient communication with senior stakeholders. 
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Extensive experience with technical project management (e.g. Agile, PMP). Certification in project management methodologies is a plus. 
  • Strong skills in working with content management systems (e.g. Drupal, Wordpress or similar). 
  • Comprehensive technical expertise in Microsoft cloud technologies, such as Microsoft 365, Dynamics 365, and Azure.  
  • Experience with identity and access management systems and technologies (e.g. SAML, LDAP) is an asset 
  • Outstanding skills in planning and operationalizing complex projects and achieving results.
  • Strong skills in incident management, service management, and troubleshooting. 
  • Vendor management experience, including but not limited to experience with organizations providing website hosting, maintenance, and support. 
  • Ability to effectively manage time between multiple competing initiatives and priorities. 
  • Strong facilitation skills and ability to tailor approaches to different problems and audiences. 
  • Excellent verbal and written communication skills with the ability to clearly articulate complex ideas to a wide range of stakeholders. 
  • Strong relationship management skills and the ability to lead multidisciplinary teams. 
  • Knowledge of the Canadian healthcare system is a plus. 
  • A self-starter who is motivated to help improve safety in the Canadian healthcare system. 

Education, Training & Experience

  • A University degree, preferably in Engineering, Business, Computer Science, or related field. 
  • 5+ years of experience in website incident management, service management and troubleshooting. 
  • 5+ years of experience in technical project management, facilitation, and process design. 
  • Most importantly, you are an enthusiastic and creative thinker, who is constantly driving performance improvement and are passionate about creating the safest healthcare system possible for Canadians. 

Working Conditions

  • Hybrid work model

How to Apply

Please submit your résumé to [email protected].

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.