The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system.

HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer nine years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Summary

Reporting to the Lead, Underwriting, the Senior Underwriter is responsible for assisting HIROC in achieving its goal of maintaining cost-effective, sustainable, responsive insurance coverage. As a subject-matter expert, the Senior Underwriter is relied on to support the team on complex coverage matters and plays a critical role in executing HIROC's underwriting manual and methodology.

Key Responsibilities

  • Remain up to date on the HIROC policy wording and coverage implications.
  • Provide guidance, mentoring and support to the Insurance Services team and other departments with respect to the HIROC coverage.
  • Support Subscribers on complex matters such as coverage determinations, contract reviews, indemnity provisions, etc.
  • Liaise with HIROC’s Claims team on new and outstanding claims and provide advocacy when required
  • Communicate to staff members any changes to the HIROC policy or underwriting procedures.
  • Analyze and assess new business opportunities, and determine premium for liability, crime, and property insurance according to underwriting guidelines.
  • Review and prepare endorsements for Subscribers according to underwriting guidelines. As needed, review and prepare manuscript wordings.
  • Review and analyze any changes in operations, claims experience, etc. for Subscribers on renewal, and provide recommendations on premium allocation.
  • As needed, review and make recommendations for new business and renewal applications/ surveys.
  • Work with Lead, Client Systems and Reporting to understand underwriting and coding information required for the issuance of new policies.
  • Provide the Client Systems team with the appropriate documentation to process policy changes and new business transactions.
  • Support the design and implementation of Underwriting strategies and guidelines, in line with technical standards.
  • Utilize advanced analytics and historical data, and scenario planning to make informed underwriting decisions.
  • Participate in HIROC’s Coverage Review Committee to ensure that the HIROC policy remains competitive and responsive to Subscribers’ needs.
  • Work with internal staff and external coverage counsel to recommend updates, modification to the HIROC Policy and participate in drafting revised policy wordings.
  • Review and recommend updates to rating methodologies and underwriting practices to ensure they are competitive and appropriate.
  • As required, prepare information requested by actuaries, reinsurers, and other external stakeholders.
  • Participate in discussions with actuaries and assist Lead, Underwriting with renewal negotiations as needed.
  • Keep up to date of industry trends, market conditions and regulatory developments to identify emerging risks and opportunities. Stay informed on issues related to HIROC's market.
  • Participate in initiatives that promote better management of health care issues.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Excellent communication skills, both written and verbal in English
  • A proven track record in customer service coupled with excellent interpersonal skills.
  • Strong analytical, organizational and time management skills
  • Must be detail oriented and maintain a high level of accuracy.
  • Flexibility to work in a fast-paced and dynamic environment with changing priorities.
  • Ability to work independently and as a team member.
  • Willing to demonstrate initiative.
  • Ability to conceptualize details and develop action plans for problem solving and decision making.
  • An interest in personal development and eagerness to learn new things.
  • Knowledge of Microsoft Office Suite and other business-related software.
  • Strong presentation skills
  • An enthusiastic and creative thinker, who is constantly driving performance improvement and is passionate about creating the safest healthcare system possible for Canadians.

Education, Training & Experience 

  • Completed post-secondary education at the Bachelor level and 5 years of related work experience or an equivalent combination of education and experience.
  • Insurance industry designations such as CIP/FCIP, CRM, RPLU.
  • Preferably, candidate would have experience in specialty lines such as healthcare, life sciences or cyber.
  • Valid Ontario driver’s license and access to a vehicle preferred. 

Working Conditions

  • Normal working conditions in an office setting. Working at computer for most of the day.  
  • Hybrid work model.  

Hours of Work

  • Monday – Friday 8:30am-4:30pm, some flexible hours may be required to meet Subscriber needs.
  • Travel as required.
  • May be required to attend-after-hours functions/meetings. 

How to Apply

Please submit your résumé to [email protected].

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.