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"In healthcare, we have an obligation to ensure continuity of care. Because an emergency occurs, that doesn't mean we'll shut our doors. We want to ensure we are a resilient organization that can maintain continuity of our critical services in the event of a disaster." – Joshua Marshall, Emergency Management Specialist, Niagara Health.

Assisting our Subscribers in managing risk and minimizing loss through sharing best practices is at the cornerstone of HIROC’s philosophy. To ensure that you and your teams have the appropriate coverage and the latest information, we partner and collaborate with other insurers like HSB Canada.

Be sure to share this article with the property and facilities team at your organization. We know they’ll find it valuable.

We sat down with HIROC’s Claims Team to spotlight the value of the early reporting process. 

Why is early reporting important?

Reporting early allows the team at HIROC to become involved at the outset. It gives us the opportunity to investigate and interview staff involved in care while information is fresh, and who may not be with the organization years later.

With the rise in artificial intelligence (AI) across industries and the many challenges facing the healthcare sector, it is increasingly important that healthcare organizations consider how to enable safe AI adoption.

“Driving safety action through identifying and prioritizing risk with the wide variety of existing HIROC tools and sharing learnings from past Safety Grants winners and Applied Safety Projects helps our healthcare systems explore uncertainty, prioritize risk, and, ultimately, improve patient safety and experience.” – Trevor Hall, HIROC VP, Healthcare Safety and Risk Management.

“I speak about the power of collaboration between healthcare providers and patients, the value in medication error reporting, patient engagement, and developing a mindset of safety,” said Melissa Sheldrick, Patient Advocate, Patients for Patient Safety Canada.