Skip to main content
Update Required: We noticed you are using an older version of Internet Explorer. To ensure full functionality of this site, please contact your system administrator to upgrade to the newest version of Internet Explorer or try accessing the site in Chrome.
HIROC
  • Home
  • Services
    • Risk Management
      Learn how our risk management solutions help you increase safety
    • Insurance
      Learn about our coverage offerings and how the HIROC advantage can work for you
    • Claims
      Learn about the claims process and the support HIROC provides
  • Resources
  • News & Events
    • Annual Conference
      Learn how the HIROC Annual Conference brings Subscribers, partners, and healthcare professionals together to drive patient safety forward
    • News
      News from HIROC and our subscribers about what’s trending in healthcare
    • Podcasts
      Podcasts from HIROC about healthcare
      • Healthcare Change Makers Podcast
      • Share Scale Repeat Podcast
    • Webinars and Events
      View our schedule of upcoming webinars and access the archives
  • About Us
    • Board of Directors
      Learn about our Board – made up of HIROC subscribers – and access the current list of Directors
    • Leadership Team
      A message from HIROC's CEO, Catherine Gaulton
    • Careers
      Want to join a team of innovators and leaders? Check out our current opportunities
    • Our Story, Our Art of Safety Strategy
      How HIROC and its Subscribers are working to create the safest healthcare system
    • Risk Management Residency Program (RMRP)
      Learn about the RMRP
    • Safety Grants Program
      Learn about the HIROC Foundation and the Safety Grants Program
  • Contact Us
Log in Register
HIROC
Log in Register
  1. Home
  2. Resources
  3. Search Resources

Filters

Categories

  • All Categories
  • (-) Care

Topics

  • All Topics
  • (-) Adverse Events
  • (-) Complaints Management
  • Abuse
  • Airway Management
  • Communication
  • Consent
  • Deteriorating Patient
  • Diagnostic Errors
  • Discharge
  • Emergency Department
  • Equipment
  • Falls
  • Incident
  • Infection
  • Medications
  • Mental Health
  • Obstetrics
  • Surgery
  • Wounds

Types

  • (-) All Types
  • Risk Reference Sheets
  • Risk Resource Guides

Search Resources

Displaying 1 - 5 of 5

Risk Reference Sheets

Care

Adverse Events

Retained Foreign Items

Retained foreign items include any tools or materials used in surgical and invasive procedures that are unintentionally left inside a client. Retained items can cause significant harm to…

Risk Reference Sheets

Care

Complaints Management

Mismanagement of Client and Family Complaints

Clients and families provide feedback to healthcare organizations for a variety of reasons. They may be seeking information about a negative experience or clinical outcome or may want…

Risk Reference Sheets

Care

Adverse Events

Mismanagement of Wounds and Pressure Injuries

Impaired wound healing is associated with a variety of contributing factors such as the presence of infection, pre-existing metabolic conditions, immunosuppression, and radiation…

Risk Reference Sheets

Care

Adverse Events

Wrong Client, Site, and / or Procedure

Wrong client, site, and procedure encompasses procedures performed on the wrong client, wrong body part, wrong side, wrong level (e.g., spine), and incorrect procedures. As these…

Risk Resource Guides

Care

Complaints Management

Responding to Complaints and Concerns: A Letter Writing Guide for Healthcare Providers and Administrators

This resource is only available in PDF. To download, select the icon from the top right-hand corner of this page.HIROC is committed to providing accessible content. If you…
Download PDF

Filters

Categories

  • All Categories
  • (-) Care

Topics

  • All Topics
  • (-) Adverse Events
  • (-) Complaints Management
  • Abuse
  • Airway Management
  • Communication
  • Consent
  • Deteriorating Patient
  • Diagnostic Errors
  • Discharge
  • Emergency Department
  • Equipment
  • Falls
  • Incident
  • Infection
  • Medications
  • Mental Health
  • Obstetrics
  • Surgery
  • Wounds

Types

  • (-) All Types
  • Risk Reference Sheets
  • Risk Resource Guides

Partnering to create the safest healthcare system

HIROC is not just a not-for-profit, we are a reciprocal. This means we are governed by our Subscribers – a group of over 800 diverse healthcare organizations across Canada. Together we share learnings and find ways to adapt to the changing nature of the industry.
Learn More
HIROC staff members
HIROC
Join our newsletter to stay up to date with the latest news.
By subscribing you agree with our Privacy Policy and provide consent to receive updates from HIROC.

About Us

  • Careers
  • Contact Us
  • Our Story, Our Art of Safety Strategy
  • Risk Management Residency Program (RMRP)
  • Safety Grants Program

Quicklinks

  • Claims
  • Insurance
  • Risk Management

Important information

  • Privacy Policy
  • Cookie Policy
  • Terms and Conditions
  • AODA

©2026 HIROC All rights reserved.

  • Linkedin
  • Instagram
  • Youtube