Responding to Complaints and Concerns: A Letter Writing Guide for Healthcare Providers and Administrators

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letter writing guide coverIn this guide, you'll find: 

  • Foreword from HIROC
  • Introduction
  • When things go wrong
  • Why individuals complain
  • Four easy steps to putting things right when a complaint is received
  • The complaint response letter layout
  • Keep these tips in mind
  • Sample statements for the complaint/concern response letter
  • Writing the complaint/concern response letter
  • Writing the complaint/concern response letter to a challenging individual
  • Final thoughts
  • Additional Resources

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