HIROC (Healthcare Insurance Reciprocal of Canada) is the leading provider of healthcare liability insurance and risk management services for not-for profit healthcare entities and professionals in Canada. As a trusted, diverse, inclusive, dynamic and innovative healthcare safety advisor, HIROC, through its Reciprocal, full-service brokerage, Foundation and other associated entities (HIROC Group), provides its Subscribers with a full spectrum of insurance, risk and claims management products and supports. HIROC knows healthcare through its commitment to shared learning and through its role as the largest not-for-profit healthcare liability insurer in the country. Combined with sage counsel and risk management solutions, HIROC works with its Subscribers and partners to increase safety.

Since its inception in 1987, HIROC has grown from under 50 Subscribers to more than 700 healthcare entities and their associated sites and healthcare professionals in Canada. Committed to sound financial management and service to its Subscribers, HIROC has returned over $200 million to the healthcare system. HIROC’s thirty-plus years of data and associated analytical capacity combine with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Every person joining HIROC has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers and their colleagues in the Reciprocal. As a Top 100 GTA Employer eight years running, HIROC employees enjoy competitive compensation including world leading benefits programs and are empowered to find solutions and create amazing experiences in service to our Subscribers.

Join us and be part of the team working to make a difference.

Summary

As the leader in the Insurance Services team, the Director, Underwriting and Reciprocal Services will be responsible for overseeing a team of professionals that is relentlessly focused on supporting HIROC’s Subscribers. Reporting to the Vice President, Insurance Services, the role oversees all aspects of HIROC’s Reciprocal services including underwriting, account management, client systems, reporting, infrastructure and workflow development.

With these significant leadership opportunities and accountabilities, the successful candidate will have demonstrated effective people and leadership skills and aptitude, excellent communication skills, and be a self-starter who enjoys working in a fast-paced environment. The ideal candidate will be comfortable operating in a mid-sized agile organization, is process-oriented, and has a strong underwriting foundation in Property & Casualty Insurance.

Key Responsibilities

  • Lead the end-to-end operations of HIROC’s Reciprocal including underwriting, account management, back-office, and infrastructure.
  • Responsible for the maintenance and development of underwriting manuals including rating methodology, risk assessment/rating, applications, policy coverages, underwriting authority, and key workflows & processes.
  • Lead HIROC’s Coverage Review Committee that continually evaluates the insurance market and ensures responsiveness to changing risk environments.
  • Liaise with external service providers including actuaries, adjusters, reinsurers, consultants, lawyers, provincial regulatory commissions, HIROC’s board of directors, and Subscribers.
  • Lead the team’s customer service and partnership efforts by providing training, mentorship and support, managing escalations, and remaining as the primary insurance contract for HIROC’s largest Subscribers.
  • Oversight of the back-office operations of HIROC, including the production of various policy documentations such as renewal declarations, endorsements, third party certificates, and invoices.
  • Process re-engineer key workflows to identify opportunities to streamline and improve the customer experience.
  • Develop and monitor reports and key performance indicators to assess the Reciprocal’s underwriting performance and sustainability.
  • Foster a culture of collaboration and customer service excellence, with an emphasis on supporting HIROC’s Subscribers
  • Accountability for the solicitation of new business opportunities and effective corporate response to those opportunities.
  • Other special projects and responsibilities as may arise or be assigned from time to time to achieve HIROC’s strategic goals.
  • Lead a diverse team by providing direction, delivering mentoring/coaching, conducting performance appraisals, and fostering personal development.
  • Manage the annual budget for the department.
  • Other duties as assigned.

Knowledge, Skills & Abilities

The successful candidate will have:

  • Insurance industry experience preferably including P&C (including medical malpractice) insurance.
  • Underwriting experience including the development and maintenance of policy language, rating methodology, standards and guidelines.
  • Strong staff development, coaching, and mentoring skills.
  • Strong skills in planning and operationalizing complex projects and achieving results.
  • An innovative and creative thinker who is open to different approaches to resolving issues.
  • Demonstrated leadership initiative and a desire to learn and develop in a collaborative, team-oriented environment.
  • The ability to partner and communicate effectively with various stakeholders such as the senior leadership group, boards of directors, government organizations, and Subscribers.
  • Strong business acumen, strategic planning, organizational, and creative thinking skills
  • Passion for creating the safest health care system possible for Canadians.

Education, Training & Experience

  • At least 10+ years of progressive work experience in insurance industry or equivalent, with direct experience with underwriting (including medical malpractice), and competence in strategic planning, operations management, leading teams, and account management. 
  • 5+ years of managerial experience.
  • Recognized insurance industry designation (Certifications such as CRM, RPLU, CAIB, CIP, FCIP, CCIB).
  • Post-secondary school education and/or equivalent on-the-job experience
  • Sound knowledge and understanding of underwriting discipline and pricing models
  • Valid Driver's Licence and access to a vehicle preferred
  • Most importantly, you are an enthusiastic and creative thinker who is passionate about creating the safest healthcare system possible for Canadians

Working Conditions

  • Monday-Friday 8:30-16:30 ET
  • Working at a computer for much of the day
  • Hybrid working model
  • May be required to attend after-hours functions/meetings, and occasionally work after-hours
  • Some inter and intra-provincial travel required—Subscriber visits, presentations, conferences, and courses.

How to Apply

Please submit your résumé to HR@hiroc.com.

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.