The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system.

HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer eight years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.


Reporting directly to the Director, Performance Excellence & Information Services (PE&IS), the Lead, Performance Excellence is responsible for establishing and maintaining a governance and organizational framework that enables HIROC to be agile, and achieve successful, sustainable, and impactful innovation. They foster a learning culture, enabling the organization to embrace uncertainty as it responds to staff and subscriber needs.

The Lead, Performance Excellence oversees a portfolio of large, complex and cross-functional projects including but not limited to Information Technology (IT) initiatives. The role requires exceptional skills in project management and governance, change management, agile design, innovation and improvement, team leadership, problem solving, relationship building and stakeholder communication. 

Key Responsibilities 

  • Partner with other Leads to ensure teams are designing and delivering innovative solutions in line with HIROC’s needs and target architecture models
  • Prepare and lead strategic discussions and workshops to understand goals, priorities, and business requirements to deliver on innovative business solutions
  • Lead the creation, refinement, and maintenance of the project governance lifecycle at HIROC, including ownership of processes, methodologies templates, operating mechanisms, and reporting
  • Ensure the establishment of robust metrics to measure performance, impact, and success, including project and organization-wide scorecards
  • Conduct research in project management approaches, techniques, and toolsets that will deliver value to HIROC’s change and performance management efforts
  • Lead the development and implementation of IT plans and roadmaps, especially with regards to Microsoft cloud technologies such as Microsoft 365, Dynamics 365, and Azure
  • Chair HIROC’s Change Advisory Board, governing the business review and approval of IT and other organizational process changes
  • Identify and share learnings and best practices regarding change management and performance improvement, enabling the upskilling of colleagues across the company
  •  Learn and understand customer plans and objectives, aligning project goals and plans appropriately
  • Support the development of business cases and briefing notes, such as for major change efforts
  • Establish and maintain deep and broad working relationships with HIROC’s IT teams, business departments, and third-party vendors
  • Perform other duties as assigned

Knowledge, Skills & Abilities 

  • Strong technical depth with a product innovation, process improvement, and agile design
  • Proven leadership across a broad range of IT tools, technologies, and architecture models
  • Ability to “roll up the sleeves” and willingness to engage in technical details where required
  • Outstanding skills in planning and operationalizing complex projects and achieving results
  • Strong vendor management experience
  • Strong financial management experience
  • Exceptional ability to effectively manage time between multiple competing initiatives and priorities
  • Strong facilitation skills and ability to tailor approaches to different problems and audiences
  • Excellent verbal and written communication skills with the ability to clearly articulate complex ideas to a wide range of stakeholders
  • Strong relationship management skills and the ability to lead multidisciplinary teams
  • Analytical and critical-thinking skills to identify trends in data and provide insight into results and outline recommendations
  • A self-starter with a passion for creating a safer Canadian healthcare system

Education, Training & Experience

  • A University degree, preferably in Engineering, Health Administration, Business, Computer Science, or related field and or equivalent on-the-job experience
  •  8+ years of experience in IT project management, with 3+ years in a functional leadership role
  • Extensive experience with IT project management methodologies (e.g. Agile, PMP).  Advanced certification in project management methodologies is required

Working Conditions

  • Working at a computer for much of the day
  • Hybrid working model

How to Apply

Please submit your résumé to

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.