Status: 9-Month Contract

Travel Requirements: None

Reports to: Lead, Applications

Direct Reports: None

Office Hours: 8:30AM – 4:30PM 
May be required to work off hours.

Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $260 million to the healthcare system. HIROC’s 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer ten years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Summary

The Business Systems Analyst plays a key role in HIROC’s Enterprise Applications. They gather user requirements, provide support, deliver training, perform tests, and work with vendors to deliver high-quality software solutions. The Business Systems Analyst has a strong understanding of enterprise software and is skilled at working in both new and legacy systems. They maintain broad and deep relationships with business stakeholders, enabling them to understand and anticipate the needs of HIROC’s staff and subscribers and support the end-to-end applications lifecycle to ensure those needs are consistently met or exceeded.

Key Responsibilities

  • Collaborate with project sponsors and stakeholders to determine project scope, objectives and deliverables and timelines.
  • Gather, document, prioritize and iterate user requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
  • Facilitate business buy-in and adoption of proposed software solutions.
  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Translate and elicit conceptual user requirements into functional requirements in a clear manner that is comprehensible to business and technical stakeholders.
  • Analyze business processes and workflows, identifying opportunities for improvement using Dynamics 365 CRM.
  • Develop and execute test cases to ensure that Dynamics 365 CRM implementation meets business requirements and functions correctly.
  • Diagnose, troubleshoot, and resolve issues related to CRM functionality, performance, and integrations.
  • Assist with user acceptance testing (UAT) and resolve any issues identified during testing.
  • Log, track, and manage support tickets, ensuring timely resolution.
  • Support basic CRM configurations (forms, views, fields, workflows, business rules, dashboards).
  • Collaborate with technical teams for escalated issues requiring development or integrations.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Strong computer, hardware, software, and analytical skills.
  • Proven ability to assess business needs and translate them into relevant solutions.
  • Strong understanding and knowledge of the principles and practices associated with maintenance and administration of Enterprise Applications, such as ERP and CRM systems.
  • Experience with configuring, documenting, testing, training, and implementing new applications and systems.
  • Ability to create and execute SQL scripts in support of application configuration and maintenance.

Education, Training & Experience

  • To be successful in this role, you will possess a university degree in the fields of Computer Science, Engineering, or a related Business Analysis discipline.
  • Strong understanding of Dynamics 365 CRM entities, forms, workflows, security roles, and business processes.
  • CBAP (Certified Business Analysis Professional) Certification will be an asset.
  • Dynamics 365 Fundamentals (CRM) or other related certifications will be an asset.
  • Most importantly, you are an enthusiastic and creative thinker, who is constantly driving performance improvement and are passionate about creating the safest health care system possible for Canadians.

Working Conditions

  • Working at a computer for much of the day.
  • Hybrid working model.
  • May be required to work off hours.

Salary

  • $80,000.00 - $95,000.00

How to Apply

Please submit your résumé to [email protected].

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.