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Displaying 31 - 40 of 107

Risk Notes

Risk Management Operations

Medical-Legal

HIROC Claims Management

Overview of Issue Risk managers, or the person responsible for claims management in a healthcare organization, are able to manage liability, crime and/or commercial (such as property,…
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Risk Notes

Financial and Insurance

Contracts/Waivers

Contracts – Data Sharing Agreements

Overview of Issue Data sharing agreements are contracts which outline terms and conditions for collecting, using, exchanging, retaining, or disclosing data/information for a defined…
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Risk Notes

Risk Management Operations

Incident

Disclosure of Incidents

Overview of Issue Disclosure of facts related to incidents involving patients (including clients and residents) and/or families is an ongoing process starting immediately after an…
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Risk Notes

Facilities

Property

Windstorm Emergencies

Overview of Issue According to Public Safety Canada, “Thunderstorms, hail, blizzards, ice storms, high winds and heavy rain can develop quickly and threaten life and property. Severe…
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Risk Notes

Risk Management Operations

Incident

Critical Incidents – Disclosure Documentation

Overview of Issue The occurrence and disclosure of a critical incident needs to be documented in the health record. When a critical incident is disclosed, documentation of the…
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Risk Notes

Risk Management Operations

Incident

Critical Incidents – Interviews

Overview of Issue An incident can only be effectively analyzed once interviews have taken place with those involved. There are different approaches for obtaining input from staff:…
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Risk Notes

Risk Management Operations

Incident

Incident Reporting

OVERVIEW OF ISSUE Incident reports are administrative tools to capture information when there has been harm or an unexpected outcome (including a near miss) occurs at a healthcare…
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Risk Notes

Care

Medical Directives

Overview of Issue Medical directives are written orders from healthcare providers for the performance of treatments, interventions or procedures on particular patients when specific…
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Risk Notes

Risk Management Operations

Theory and Process

Policy, Procedure and Guideline Development

Overview of Issue Ensuring clarity in healthcare organizational policies, procedures, and guidelines (PPGs) will enhance compliance and reduce liability. Evolving case law suggests that…
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Risk Notes

Financial and Insurance

Contracts/Waivers

Special Events

Overview of Issue Special events (e.g. a sporting event/cultural event), generally fall outside the scope of normal operations in most organizations. When well-planned and executed,…
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Partnering to create the safest healthcare system

HIROC is not just a not-for-profit, we are a reciprocal. This means we are governed by our Subscribers – a group of over 800 diverse healthcare organizations across Canada. Together we share learnings and find ways to adapt to the changing nature of the industry.
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