Skip to main content
Update Required: We noticed you are using an older version of Internet Explorer. To ensure full functionality of this site, please contact your system administrator to upgrade to the newest version of Internet Explorer or try accessing the site in Chrome.
HIROC
  • Home
  • Services
    • Risk Management
      Learn how our risk management solutions help you increase safety
    • Insurance
      Learn about our coverage offerings and how the HIROC advantage can work for you
    • Claims
      Learn about the claims process and the support HIROC provides
  • Resources
  • News & Events
    • Annual Conference
      Learn how the HIROC Annual Conference brings Subscribers, partners, and healthcare professionals together to drive patient safety forward
    • News
      News from HIROC and our subscribers about what’s trending in healthcare
    • Podcasts
      Podcasts from HIROC about healthcare
      • Healthcare Change Makers Podcast
      • Share Scale Repeat Podcast
    • Webinars and Events
      View our schedule of upcoming webinars and access the archives
  • About Us
    • Board of Directors
      Learn about our Board – made up of HIROC subscribers – and access the current list of Directors
    • Leadership Team
      A message from HIROC's CEO, Catherine Gaulton
    • Careers
      Want to join a team of innovators and leaders? Check out our current opportunities
    • Our Story, Our Art of Safety Strategy
      How HIROC and its Subscribers are working to create the safest healthcare system
    • Risk Management Residency Program (RMRP)
      Learn about the RMRP
    • Safety Grants Program
      Learn about the HIROC Foundation and the Safety Grants Program
  • Contact Us
Log in Register
HIROC
Log in Register
  1. Home
  2. Resources
  3. Search Resources

Filters

Categories

  • (-) All Categories
  • Care
  • Financial and Insurance
  • Human Resources
  • Regulatory

Topics

  • All Topics
  • (-) Complaints Management
  • (-) Contracts/Waivers
  • (-) Credentialing
  • Abuse
  • Adverse Events
  • Airway Management
  • Benefits/Overtime
  • Communication
  • Consent
  • Coverage
  • Cyber
  • Deteriorating Patient
  • Diagnostic Errors
  • Discharge
  • Emergency Department
  • Equipment
  • Falls
  • Fraud
  • Incident
  • Infection
  • IRM and Risk Register
  • Medical-Legal
  • Medications
  • Mental Health
  • Obstetrics
  • Privacy
  • Property
  • Risk Assessment Checklists
  • Surgery
  • Theory and Process
  • Wounds
  • Wrongful Dismissal

Types

  • (-) All Types
  • Risk Notes
  • Risk Reference Sheets
  • Risk Resource Guides

Search Resources

Displaying 1 - 10 of 17

Contract Review: A Guide for HIROC Subscribers

This resource is only available in PDF. To download, select the icon above. Learn more about this resource from HIROC's Sara Chow, Senior Underwriter.
Download PDF

Risk Reference Sheets

Care

Complaints Management

Mismanagement of Client and Family Complaints

Clients and families provide feedback to healthcare organizations for a variety of reasons. They may be seeking information about a negative experience or clinical outcome or may want…

Risk Notes

Financial and Insurance

Contracts/Waivers

Contracts – Data Sharing Agreements

Overview of Issue Data sharing agreements are contracts which outline terms and conditions for collecting, using, exchanging, retaining, or disclosing data/information for a defined…
Download PDF

Risk Notes

Financial and Insurance

Contracts/Waivers

Contracts – Indemnification Clause with Hold Harmless and Defense Provisions

Overview of Issue Contracts involve a promise to do something, to provide goods or services. Indemnification which includes defense and hold harmless provisions are fundamental to well…
Download PDF

Risk Notes

Financial and Insurance

Contracts/Waivers

Contracts – Data Sharing Agreements PHI to Third Parties

Overview of Issue There has been an increase in the sharing of personal health information (PHI) with parties outside of organizations and an increased potential for privacy…
Download PDF

Risk Notes

Human Resources

Contracts/Waivers

Agency Staff

Overview of Issue The continuous availability of appropriately skilled and qualified staff is essential for effective healthcare human resource management. The safety and quality of…
Download PDF

Understanding Vendor Management and Your Third-Party Risks

This resource is only available in PDF. To download, select the icon from the top right-hand corner of this page.HIROC is committed to providing accessible content. If you…
Download PDF

Risk Reference Sheets

Regulatory

Credentialing

Inappropriate Credentialing, Reappointment, and Performance Management

The discourse around credentialing has increased in recent years, partly due to increased litigation resulting from lapses in the credentialing process. As evidenced by HIROC claims and…

Risk Resource Guides

Care

Complaints Management

Responding to Complaints and Concerns: A Letter Writing Guide for Healthcare Providers and Administrators

This resource is only available in PDF. To download, select the icon from the top right-hand corner of this page.HIROC is committed to providing accessible content. If you…
Download PDF

Risk Notes

Financial and Insurance

Contracts/Waivers

Contracts - Overview of Key Principles

Overview of Issue Contracts are the foundation of all business relationships and are important to healthcare organizations. They should communicate information in a clear and precise…
Download PDF

Pagination

Page 1
Page 2
Next page Next
Last page Last

Filters

Categories

  • (-) All Categories
  • Care
  • Financial and Insurance
  • Human Resources
  • Regulatory

Topics

  • All Topics
  • (-) Complaints Management
  • (-) Contracts/Waivers
  • (-) Credentialing
  • Abuse
  • Adverse Events
  • Airway Management
  • Benefits/Overtime
  • Communication
  • Consent
  • Coverage
  • Cyber
  • Deteriorating Patient
  • Diagnostic Errors
  • Discharge
  • Emergency Department
  • Equipment
  • Falls
  • Fraud
  • Incident
  • Infection
  • IRM and Risk Register
  • Medical-Legal
  • Medications
  • Mental Health
  • Obstetrics
  • Privacy
  • Property
  • Risk Assessment Checklists
  • Surgery
  • Theory and Process
  • Wounds
  • Wrongful Dismissal

Types

  • (-) All Types
  • Risk Notes
  • Risk Reference Sheets
  • Risk Resource Guides

Partnering to create the safest healthcare system

HIROC is not just a not-for-profit, we are a reciprocal. This means we are governed by our Subscribers – a group of over 800 diverse healthcare organizations across Canada. Together we share learnings and find ways to adapt to the changing nature of the industry.
Learn More
HIROC staff members
HIROC
Join our newsletter to stay up to date with the latest news.
By subscribing you agree with our Privacy Policy and provide consent to receive updates from HIROC.

About Us

  • Careers
  • Contact Us
  • Our Story, Our Art of Safety Strategy
  • Risk Management Residency Program (RMRP)
  • Safety Grants Program

Quicklinks

  • Claims
  • Insurance
  • Risk Management

Important information

  • Privacy Policy
  • Cookie Policy
  • Terms and Conditions
  • AODA

©2026 HIROC All rights reserved.

  • Linkedin
  • Instagram
  • Youtube