2023 Strategic Plan: A Three-Year Focus on Safety, Service and Innovation

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Cover image of HIROC's Strategic Plan brochure - HIROC logo with the words "Introducing HIROC's 2023 Strategic Plan, A Renewed Focus on Safety, Service, and Innovation"

When HIROC launched its strategic plan in January 2020, healthcare in Canada looked very different. Collectively, we had no idea what was just around the corner. 

Like HIROC’s dedicated Subscribers, we adapted, pivoted and forged ahead. You told us our 2020 plan resonated greatly with the healthcare community. And so, as we close out the current plan, we’re delighted to share how we are continuing on our collective journey to turn the corner on patient safety.

Our 2023 Strategic Plan, created with Subscriber feedback, features the same key priorities from 2020, but with a renewed focus.

Here are a few highlights...

Patient Safety & Risk

  • Supporting HIROC Subscribers as they navigate the Health Human Resources crisis
  • Continuing to develop innovative cyber risk solutions
  • Maintaining a relentless focus on maternal/neonate risk reduction


  • Building on HIROC’s customer relationship management tools
  • Responding to health system changes – from post-pandemic to emerging trends
  • Leveraging HIROC's world-class expertise in claims, risk and insurance to further strengthen the community
  • Reviewing our processes and operations, ensuring we remain competitive in the marketplace

Innovation & Culture

  • Refining our innovation capabilities to support knowledge sharing, scaling of best practices, and driving future-forward thinking at HIROC.com
  • Ensuring environmental, corporate and social responsibility through transparency and good governance
  • Supporting Team HIROC through wellness initiatives, empowerment, and flexibility, so they are well equipped to continue providing exceptional service to Subscribers

As you can see, our 2023 Strategic Plan continues to put people at the centre.Thank you for your commitment to our mission.

Together we can turn the corner on patient safety.