Need Claims Support? We’re here to help!
Whether you are about to file a claim or just need support, guidance, or advice, HIROC’s expert Claims team is here for you.
Check out these FAQs to help you reach us anytime.
How should I report a new claim?
- If you have a new claim to report that includes an incident report, notice letter, or Statement of Claim, log in to hiroc.com and follow the steps located under the "Member Portal Links" > "Report a Claim," and identify your claims reporting process by province. Ontario Midwives will select the link "Ontario Midwifery Reporting Form."
What should I send to newclaims@hiroc.com?
- Situations or questions about whether or not there is coverage for something that has already happened. This includes a request for legal support for an issue that could give rise to a claim in the future.
- If you want to speak with someone about a situation that you are not sure is covered.
- You have documents to share securely with HIROC (follow the steps found under "Member Portal Links" > "FAQs" > "Claims Reporting Process").
IMPORTANT: Please do not ask your adjuster to advise you on whether or not something is covered under your HIROC policy. Please rely on our HIROC claims staff to provide you with this advice.
What should I send to claimsinquiry@hiroc.com?
- Questions about a claim already reported to HIROC (e.g., claim number, name of examiner, name of lawyer, status, etc.)
- Claims data requests
- Updating claims contacts for your organization
- Request for a phone call, meeting, or presentation related to claims
IMPORTANT: Please do not include any confidential or sensitive information including private health information when emailing claimsinquiry@hiroc.com. Wait for an examiner to reach out to send that information.