Healthcare Insurance Reciprocal of Canada (HIROC)’s Post

Did you listen to our NEW episode of Healthcare Change Makers? “I always find that in the athletics or sports space, it’s surprising to see how much failure someone has to go through to be great. And so that’s something I’ve really taken to heart around this idea of truly promoting a fail fast fail safe culture.” – Dr. Devin Singh from The Hospital for Sick Children Devin shares how he’s tackling the barriers to efficient care with his company Hero AI by tapping into his experiences as Emergency Physician and drawing inspiration from the sports space. Listen today! https://lnkd.in/gPR-njuG

Strengthening Resilience within HIROC! HIROC recognizes the importance of fostering a culture of resilience within our organization to safeguard both our valued community and our operations so we can continue to serve Subscribers. Up next in our Committee Spotlight series is our Resilience Committee! We sat down with committee co-chairs Lori Borovoy and Marc Aiello to learn more about the committee’s initiatives and its integral role in ensuring HIROC remains equipped to navigate any crisis or emergency. Here's what they said: WHAT IS THIS COMMITTEE'S PURPOSE? WHY WAS IT CREATED? The purpose of our Resilience Committee is to promote a safe, sustainable, and resilient community within our organization by leveraging our strengths to build capacity and resources for emergency preparedness. It was created to ensure that HIROC is well-prepared to effectively respond to and manage crises and emergencies that could potentially impact our people and organization. HOW DOES THE COMMITTEE ALIGN WITH HIROC'S STRATEGY? It aligns with HIROC's strategy by proactively managing and identifying potential risks and implementing measures to enhance organizational resilience. Through plans like our Crisis Response Guides, which are categorized by theme, contact management and communication strategies, and collaboration with key stakeholders, we ensure HIROC is well-prepared to manage internal crises and emergencies effectively. WHAT IS THE COMMITTEE MOST PROUD OF? We take pride in our ongoing training and awareness initiatives that equip both our management and staff to respond effectively to emergencies. For example, we recently gathered HIROC’s leadership team to conduct a tabletop simulation exercise focused on a cyber-attack. It was a phenomenal opportunity to test our current emergency plans through role-play and develop ideas to make adjustments and improvements. “Practice your plans” is a saying we truly believe in and promote at HIROC, and as a committee, we make sure there are actions behind this saying. IS THERE ANYTHING YOU'VE LEARNED WHILE BEING ON THE COMMITTEE? As co-chairs, we’ve learned a great deal about the value of collaboration. Working alongside our incredible colleagues on the committee has provided us with insights into their diverse expertise and dedication to ensuring HIROC's resilience. “A key component of HIROC’s culture is our philosophy toward preparedness, and the Resilience Committee embodies that,” said Trevor Hall, VP of Healthcare Safety and Risk Management, and executive sponsor of the committee. “Our commitment to resilience, both internally and externally, ensures we remain a trusted and relevant partner in risk capable of supporting our Subscribers during periods of emergency and urgency.” HIROC's Resilience Committee also includes Christina Giannone, CHRL, Duke Nguyen, Kopiha Nathan, CISM, CIPT, Angela Kidston, CAPM, Laurie Sidoti, Samaneh Ranjbar, and Anne Fortin.

HIROC is delighted to partner with the Canadian College of Health Leaders to recognize the outstanding achievements of some very special individuals! Congratulations to all the Recipients!

Workplace Violence Affects All Sectors.   HIROC's Nataly Farshait, Director of Healthcare Safety and Risk Management shares her thoughts below on how HIROC is ready to support Subscribers - ensuring a safe space for patients, their families, and all healthcare professionals.    We encourage employers to develop comprehensive Workplace Violence Prevention (WPV) programs tailored to their specific workplace dynamics.   By understanding the different types of workplace violence and the relevant legislation and resources, employers can take proactive steps to create safer work environments for everyone.   Here’s four types of workplace violence:   Type 1: Criminal Intent This type involves violence committed by individuals who have no legitimate relationship with the workplace but enter with criminal intent. Canadian employers must take measures to prevent such incidents under occupational health and safety legislation.   Type 2: Patient or Client Patient or client violence occurs when individuals receiving care become violent towards employees. It's essential for employers to have policies and procedures in place to mitigate these risks, as outlined in occupational health and safety regulations.   Type 3: Worker on Worker This involves violence between co-workers or existing staff and former employees. Canadian labour laws and human rights legislation mandate employers to prevent and address harassment, bullying, and other forms of interpersonal conflict in the workplace.   Type 4: Personal Relationship When violence occurs in the workplace due to personal relationships outside of work, it falls under this category. It is prudent for employers to have measures in place to recognize and respond timely to signs of domestic violence affecting employees, in compliance with privacy and human rights laws.   HIROC Resources to support you: HIROC Risk Profiles: o   Human Resources – Workplace Violence / Disruptive Behaviour https://lnkd.in/gCkrpXv8 o  Care – Security / Assault https://lnkd.in/gxDhqgxs o  Human Resources – Physical injuries  https://lnkd.in/geJGSkbM HIROC Risk Reference Sheets: o  Mismanagement of Client and Family Complaints https://lnkd.in/gPXu-iJ7 o  Abuse of Clients https://lnkd.in/gzH45vVs HIROC Guide o  Allegations of Sexual Assault: Incident Response Toolkit https://lnkd.in/ekCDDH-R #WorkplaceSafety #WorkplaceViolencePrevention #OccupationalHealthAndSafety #HHR #HR #Leadership #Healthcare

Hello Healthcare Community! The Total Solar Eclipse is just days away - We've put together some practical risk considerations + mitigation activities for you to consider. - adjusting timing of planned outdoor activities - being mindful of fall hazards - patient messaging - potential for increased patient volume - and MORE! Check out the article and share widely in the healthcare community! https://lnkd.in/gKT46KaF #healthcare #patientsafety

HIROC Advice – Total Solar Eclipse You’ve likely heard all about the total solar eclipse on April 8. We’ve put together some practical risk considerations for the healthcare community. We encourage you to check it out and share widely at your organization. https://lnkd.in/gKT46KaF #healthcare #patientsafety #riskmanagement

Being Cyber-Ready   We’re checking in with a number HIROC experts to capture a few valuable tips for our amazing LinkedIn community. In this post, we catch up with Caroline L., Claims Advocate in our Insurance Services team. WHAT IS ONE ASPECT OF CYBERSECURITY THAT KEEPS YOU UP AT NIGHT? What keeps me up at night is the fact that criminals are relentless in finding new and efficient ways to exploit their targets. With the rise of AI, threat actors are now using voice and deep fake technology pretending to be your trusted colleagues or partners, to convince you to share valuable information. What could result is the infiltration of systems, ultimately posing a greater threat to patient safety.    ARE THERE ANY RESOURCES YOU RECOMMEND? HIROC has a vast library of resources available to our Subscribers, and we add to this library often, whether they are articles written by our own internal experts or gathered by our trusted partners in the healthcare and insurance sectors.   For risk mitigation strategies, we recommend the article “Cybersecurity: Guiding Principles and Risk Management Advice for Healthcare Boards, Senior Leaders and Risk Managers”. This article offers up strategies to help minimize the chances of being a target and what do to when there has been an incident: https://lnkd.in/gsKpAmdX For a great overview of Privileged Access Management, our partners at Brit Insurance created a fact sheet: https://lnkd.in/gffsvhHt We often share the article on “Why multi- factor authentication matters": https://lnkd.in/gcCAtAHP HOW CAN SUBSCRIBERS GET CYBER READY TODAY! Constant employee awareness training is key – your staff are your first defense. Consider: · Implementing phishing awareness campaigns · Provide staff with formal guidelines to support vigilance around cyber hygiene · Ensure a safe space for staff to speak up and ask questions. The psychological safety of your employees is of utmost importance. Employees need to feel safe when reporting a potential or actual breach. Check out these resources and share widely at your organization!

With HHR top of mind for many, we’ve shared learnings about the factors affecting nurse retention and practical recommendations for improvement. It was great to hear from experts, including Nathan Banda, on these issues at the Canadian Rural & Northern Healthcare Leadership Conference hosted by Spark Conferences. Nathan shared his research on nurse retention in rural Canada and identified the top factors affecting nurses’ intention to stay at their jobs (NITS) and nurses’ intention to leave (NITL), and he shared practical recommendations to tackle the NITL factors. See what he found, and other learnings from the conference, now, and together we can turn the corner on #patientsafety! https://lnkd.in/gTnKCsVx

Weekends are for fun! Team HIROC (along with some of our friends from BLG) "sweeping" away another winter... with April just around the corner!

We’ve got a NEW episode of Healthcare Change Makers for you! We chat with Dr. Devin Singh at The Hospital for Sick Children about: -         His journey on co-founding Hero AI – a clinical automation platform -         Advice to healthcare leaders on driving innovation and change -         His thoughts on continuing education -         + More! Listen today (and don’t forget to share with a friend!) https://lnkd.in/gPR-njuG #HIROC #leadership #podcast #change #culturebuilding #healthcare #patientsafety