HIROC has the pulse on what’s new and trending. Our aim is to share your knowledge and best practices with subscribers across Canada. Our news is tailored for you, to help inspire you to move the dial on healthcare safety.

We Missed You in the Spring, but Caught Up With You in the Fall

We recently sat down with Lori Borovoy, Wendy Hooper and Stefano Gelmi to learn more about the IRM Clinic their team hosted.

Why does HIROC host Risk Management Clinics? 

In November HIROC hosted its seventh clinic. HIROC initially started with Integrated Risk Management (IRM) and Risk Register Clinics to assist our Subscribers’ on their IRM journey and help them refine processes. 

Human factors and the future of its impact on healthcare

On a recent Talk with HIROC episode, we spoke to Jonas Shultz, Human Factors Specialist with the Health Quality Council of Alberta, and HIROC’s Stefano Gelmi, Lead, Safety on the Risk Management team, on the intersect of patient safety and human factors. 

Checking in with Our Valued Partners at BLG

Understanding the importance of collaborating with the legal team

In our third Talk with HIROC episode, we invited Gareth Lewis, our Vice President of Claims to have a chat with one of our close colleagues, Kate Crawford from Borden Ladner Gervais LLP (BLG). 

As a valued partner of HIROC, the team at BLG supports HIROC and its Subscribers on a number of fronts - most commonly as lead Defence counsel for Subscribers in Ontario.

Top Tips for Patient-Centred Care, and Solving ‘Wicked Problems’ in Healthcare, in the Words of a Patient Advocate

HIROC recently sat down with Anna Foat, a patient advocate with London, Ontario’s health team. 

Anna specializes in tech, and she’s a patient partner on the coordinating council for the Ontario Health Team in London-Middlesex. She had lots to say, including the conundrums of “wicked problems” in healthcare, and simple fixes for more patient-centric care. 

What We’ve Learned So Far About Virtual Care During COVID-19

Takeaways from Children’s Healthcare Canada Conference


This past November, Children’s Healthcare Canada hosted their annual conference (delivered entirely virtually for the first time due to the COVID-19 pandemic). HIROC is a proud educational partner of the annual event. 

As Realistic As Possible

How creating a collaborative environment helped Scarborough Health Network prepare long-term care staff for the pandemic’s second wave