HIROC has the pulse on what’s new and trending. Our aim is to share your knowledge and best practices with subscribers across Canada. Our news is tailored for you, to help inspire you to move the dial on healthcare safety.

Alert - Microsoft Exchange Vulnerabilities

This Alert is intended for healthcare Information Technology (IT) Teams - ensuring necessary patches to address vulnerabilities have been applied in your environment.

Is your site protected against water damage? Here’s what you need to know

Water damage continues to be the number one property loss driver for the healthcare industry.

Your property insurers, HIROC and FM Global, have collaborated to provide the most effective resources and guidelines when it comes to creating, maintaining, and enacting your liquid damage emergency response plan. 

This advice is based on learning from our history of losses, scientific research, and our engineering knowledge. 

Dr. Daniel Pepe on How Listening is Key for Patient Safety

Dr. Daniel Pepe is a family doctor, and the primary care digital lead for the Western Ontario Health Team.

His list of accolades includes a recent Bright Lights award from the Association of Family Health Teams in Ontario (AFHTO), for an advanced COVID-19 self-assessment tool that connects patients directly with doctors. 

There’s no doubt he’s achieved in his field and given back, but that wasn’t always the plan for Dr. Pepe. 

The Value of Being an Insider

We caught up with a reader of our monthly newsletter, The HIROC Insider, to hear her thoughts on how this resource helps her in her role

Joanna Keown is the Director of Risk at the Centre for Addiction and Mental Health (CAMH).

Part of Joanna’s role is always being on the lookout for the latest trends in risk management, and staying on top of mitigation strategies designed to promote patient safety. 

Thank You for Your Feedback!

We’re listening and continuing to evolve our Service First strategy

In service to you, our valued Subscribers, we decided to forge ahead with our annual Subscriber Engagement Survey in late 2020.

We were delighted to see how the first year of our new strategic plan was being received, specifically around embracing a relentless customer focus.

Many to thanks to those who took time out of their busy day to share your thoughts.