The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system.

HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer eight years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Key Responsibilities

Lead account operations team, responsible for supporting client-facing insurance interactions

  • Manage a team of account executives and account associates responsible for providing support to Subscribers on day-to-day matters such as general queries, contract reviews, policy changes, vendor agreements, etc.  
  • Assign team members to participate in education presentations and onboarding for subscribers, including RFP’s, committees, and partnership/stewardship reports/meeting. 
  • Manage day to day client operations, maintain service levels, and create and communicate client engagement strategies.
  • Handle subscriber escalations.
  • Liaison with other department leads to ensure team members are appropriately trained on coverages, workflows, and processes. 
  • Lead service operations such as indexing, completing certificates of insurance, and other related tasks. 
  • Maintain relationships as the point person with key Subscribers that have been assigned. 
  • Participate in renewal and ongoing file reviews to ensure potential coverage gaps are addressed.  

Supervision of Account Operations Staff

  • Providing coaching, mentoring, and training to a commercial team to develop their underwriting and service capabilities. 
  • Assist in the recruitment, mentorship, technical instruction, and guidance of all team members. 
  • Responsible for talent management including performance appraisals, training, and mentorship. 
  • Complete regular coaching sessions with all team members including review of performance, objectives, and career development.  

Collaboration  

  • Within the Insurance Services team, work closely with other Leads on strategic projects such as new policy lines, alternate risk transfer programs, coverage enhancements, system updates, emerging trends and process/workflow improvements. 
  • Collaborate with other departments at HIROC to meet operational and strategic goals. 
  • Process re-engineer existing workflows and processes to ensure consistency and efficiency across the Insurance Services team. 
  • In collaboration with Lead, Underwriting, facilitate training for the team, as required, to maintain underwriting quality to ensure accuracy and consistency with HIROC’s rating methodology and data quality.  
  • Maintain relationships within the broader insurance industry.  

New Business

  • Lead the end-to-end new business process at HIROC, including prospecting, information gathering, gathering quotes, proposal delivery & review, binding, and orientation.
  • Assign new business opportunities to team members as they are received.
  • Review responses to RFP’s and provide final sign-off on all new business proposals.
  • Keep the insurance services team apprised of all ongoing new business opportunities. 
  • Other duties as assigned. 

Education, Training & Experience

  • University degree or equivalent experience
  • Insurance industry designations such as CIP/FCIP, CRM, RPLU 
  • 8+ years of relevant work experience in commercial insurance in underwriting or brokering
  • RIBO licensed or willing to obtain 

Hours of Work

  • Monday-Friday 8:30am-16:30 EST 

Working Conditions

  • Working at a computer for majority of the day.
  • Hybrid working model.
  • May be required to attend after-hours functions/meetings, and occasionally work after hours.
  • Some inter and intra-provincial travel required—Subscriber visits, presentations, conferences, and courses.

How to Apply

Please submit your résumé to [email protected].

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.