The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700 healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision. 

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer for six years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Summary

Reporting to the Vice President, Healthcare Safety and Risk Management (HSRM), the Director, HSRM will provide value to HIROC Subscribers by leading a highly engaged team of experts and will support the Canadian healthcare system by operationalizing key safety and risk management programs and services. 

Members of HIROC’s leadership team lead their respective departments and also have direct accountability for the leadership of HIROC as a whole.  Accordingly, the Director of HSRM will also work collaboratively with HIROC’s Senior Leadership Team to ensure the accomplishment of HIROC’s strategic objectives.

Duties and Responsibilities

Direct department operations

  • Direct and support overall departmental operations.
  • Actively listen and engage with the team through coaching and mentoring.
  • Demonstrate and create psychological safety (i.e., staff engagement and department culture).
  • Provide line management of Department Leads, including individual and team development, performance reviews, compensation, motivation, and well-being.
  • Support Departmental Leads with preparing and conducting Employee Development Assessments and Plans.
  • Ensure team rounding and oversight of the Department’s engagement. 
  • Participate in/lead ad hoc HSRM and HIROC projects, initiatives and committees.
  • Acts for the Vice President, Healthcare Safety and Risk Management in their absence.
  • Other duties as required.

Interdepartmental and Organizational Leadership including implementation of strategic directives and initiatives, Organizational planning including budgetary alignment/fiscal planning, audit functions and continuous improvement

  • Collaborative Leadership with HIROC’s Directors and Other Leaders in the development of, planning for and accomplishment of departmental and HIROC-wide strategies including without limitation its strategic plan and resulting annual plans and budgets.
  • Direct the implementation of department and organizational strategic directives/objectives including the management of timelines, socialization, change management, priority setting and continuous improvements.
  • Direct and support Organizational control functions for top risk areas (i.e., audit functions).
  • Coordinate management of the departmental budget including quarterly reconciliation and fiscal planning.
  • Coordinate allocation of staff educational budget.
  • Direct and participate in corporate indicator development and implementation.  
  • Participate in Leadership meetings and communicate initiatives to staff.
  • Actively participate and support the Claims and Risk Management Board Committee, HIROC Foundation,  HIROC Management Limited and other applicable HIROC Group entities.

Lead Subscriber experience and stewardship

  • Support HIROC Subscribers including query response, customized claims analysis, meeting preparation and attendance, Risk Assessment Checklists review and Risk Register program.
  • Act as HIROC representative while delivering presentations, participating on external committees and liaising with other organizations.
  • Build capacity and value for Subscribers in the areas of safety and risk management.

Action wise practices with Subscribers

  • With Subscribers, co-design experiences and action wise practices (i.e., applied safety and risk initiatives and practices).
  • Leverage HIROC coding information and HIROC Intelligence to action safety and support Subscribers 
  • Develop new products, services and approaches to support Subscribers (i.e., services and tools, etc.).

Conduct research and academic activity

  • Create new safety knowledge and contribute to academic activities (e.g., peer reviewed papers, posters, presentations, etc.).
  • Recruit and provide leadership oversight and opportunities to students.
  • Collaborate and create strategic partnership with industry/peers.
  • Keep up to date with emerging areas of safety and risk and share back with HIROC and Subscribers.

Skills and Attributes Required

  • Ability to remain calm and supportive when dealing with sensitive and high-risk subject matter. 
  • Demonstrated leadership capabilities, providing extensive examples of kindness and team empowerment. 
  • Well organized, with excellent time management skills, the ability to meet or exceed deadlines.
  • Committed to ongoing learning and providing opportunities to HIROC and Subscribers. 
  • Valid Ontario's driver's licence and access to a vehicle

Education Required

  • University education at a Bachelor level, Masters Level would be considered an asset, or equally relevant work experience.
  • Preferred certification and/or significant applied experience in:
    • Patient safety, risk management, quality improvement, human factors (i.e., Canadian Patient Safety Officer, IHI, CRM, etc.) 
    • Healthcare construction 
    • Occupational health and safety 
    • Infection prevention and control

Experience Required

  • Minimum ten years of recent healthcare related experience.
  • Preferred:
    • Extensive experience in healthcare operations including employee wellness (i.e., occupational health and safety).  
    • Advanced acumen in risk governance (e.g., board experience).
    • Advanced expertise in wise practice implementations including academics.  
    • Experience in building services/programs from inception-to-delivery. 

Consideration will be given to candidates who have an equivalent mix of education, experience and expertise.

Hours of Work

Monday-Friday 8:30-16:30 ET
May be required to attend after-hours functions/meetings.

Working Conditions

Normal working conditions in an office setting. Working at computer for most of the day. Some inter and intra provincial travel required—Subscriber visits, presentations, conferences and courses. Hybrid work model.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists. All internal candidates must be in compliance with HIROC's COVID-19 Vaccination Policy.

How to Apply

Please submit your résumé to HR@hiroc.com.

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.


HIROC is committed to providing a barrier-free environment for all stakeholders, including our Subscribers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person's dignity and independence. 

As an organization, HIROC is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.