The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique:
partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer seven years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Duties and Responsibilities

Design and Content Creation

  • Develop, inform, and implement impactful concepts and campaigns. Manage the design and implementation for digital and print marketing collateral, including brochures, newsletters, annual reports, external reports, toolkits, website, social media, ads, and other design material. Copywriting as needed. 
  • Provide support to production of HIROC’s digital newsletters, working with the Communications Specialist and Coordinator.
  • Development of print and digital brand elements (letterhead, stationary) and promotional materials.
  • Prepare material for printing and proofing. Submit print-ready files to vendors following established guidelines.
  • Use trends and analytics to inform design concepts, while adhering to and maintaining HIROC's established brand identity.
  • Responsible for maintaining a library of brand assets internally.
  • Collaborate with third-party organizations, contracted designers, partners, and other vendors as required to ensure quality and adherence to HIROC’s brand identity standards.
  • In collaboration with team and strategy, pitch concepts for targeted campaigns on all social channels. Develop storyboards, plan, and execute interactive content.
  • Research and remain current on graphic design trends and software, ensuring copyright and privacy laws are adhered to.
  • Work with internal clients on proposed changes to the external website, create plans and work with Communications and Performance Excellence & Information Services teams on implementing changes that reflect client needs and adhere to brand guidelines.
  • Other duties as assigned.

Internal Communications

  • Work with Communications and Marketing team on internal communications initiatives and events.
  • Support intranet brand identity – providing imagery, developing templates, and guiding look and feel.
  • Support the refinement of both internal and external presentations (PowerPoint, etc.).  
  • Collaborate with staff to develop and deliver a range of thoughtful, accurate, visually compelling, marketing materials for both print and online, within the context of budgets and project deadlines.
  • Support all internal teams with brand resources and training. 
  • Other duties as assigned.

Events, Marketing Projects and Team Admin

  • Collaborate with Communications and Marketing team to plan and execute HIROC exposure at partner and industry events (in-person and virtual).
  • Assist with event planning and preparation.
  • Assist with development of marketing materials to promote programs and services.
  • Other duties as assigned.

Skills and Attributes Required

  • A portfolio that demonstrates creativity, high-quality design and effective communication
  • Strong copywriting skills, attention to detail; committed to producing quality communications materials. Demonstrated experience in writing creative copy for social media and websites.
  • Solid understanding of web metrics, digital analytics, and ability to generate, analyze, and interpret data, as well as A/B testing
  • Self-motivated and able to work independently as well as collaboratively with minimal supervision
  • Openness to feedback. Regularly seeks out feedback to ensure user needs (internal and external) are being met
  • Excels at customer service. At ease dealing with employees inside the organization and stakeholders/suppliers outside the organization
  • Skilled at making presentations and pitches
  • Upgrades skills to meet the evolving needs of the Communications and Marketing Department through training, online communities, professional literature, continuing education, and conference attendance
  • Strong project coordination and issue management skills. Ability to effectively manage multiple projects, deadlines and priorities
  • Ability to plan, organize and prioritize activities to meet objectives
  • Creative thinker
  • Desire to learn and willingness to take on new responsibilities
  • Well-organized and able multitask to meet deadlines
  • Ability to exercise discretion and tact in sensitive and confidential situations
  • An enthusiastic and creative thinker, who is effective in a culture of teamwork, collaboration, and accountability; someone who is constantly driving service improvement and is passionate about creating the safest healthcare system for Canadians
  • Valid driver’s license and access to a vehicle preferred (some travel required)

Education, Training & Experience

  • Post-secondary education or equivalent experience in Graphic Design, Digital Marketing, or related discipline
  • 3-5 years of professional experience that includes graphic design, copywriting, social media, web maintenance, and digital marketing
  • Proficiency in Adobe Creative Suite, including InDesign, Illustrator, and Photoshop
  • Illustration experience considered an asset
  • Remains current with graphic design software skills and industry trends
  • Experience with social media platforms, including Instagram, LinkedIn, Twitter, and TikTok
  • Knowledge of website CMS (Drupal), Microsoft Dynamics, MailChimp, Google Analytics
  • Experience with photography, audio and video production, considered an asset
  • Consideration will be given to candidates who have an equivalent mix of education, experience and expertise 

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists. All internal candidates must be in compliance with HIROC's COVID-19 Vaccination Policy.


How to Apply

Please submit your résumé to

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to providing a barrier-free environment for all stakeholders, including our Subscribers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person's dignity and independence. 

As an organization, HIROC is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.