The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system.

HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer eight years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

Duties & Responsibilities                             

  • Prepare analytical reports for presentation to subscribers and board members
  •  Issuing legal expense payments for claims files
  • Manage and assign claims inquiries received from subscribers
  • Update and maintain CRM system with claims contacts and provide assistance to subscribers regarding claims reporting
  • Participate in inter departmental meetings related to data coding and updates
  • Assist in the management of shared mailboxes in Outlook  
  • Complete mail assignment, claims set up, adjusting reserves, requesting indemnity payments
  • Claims department scheduling for meetings, semi-annual reviews, audit reports, etc.
  • Other duties as assigned                                    

Knowledge, Skills & Abilities

  • High regard for quality, attention to detail and the ability to maintain confidentiality
  • Well organized and able to meet deadlines
  • Willing to demonstrate initiative
  • Ability to maintain a high level of accuracy
  • Knowledge of principles and practices of basic office procedures
  • Strong ability to multitask
  • Excellent verbal, written and oral communication skills
  • Advanced working knowledge of the Microsoft Office suite of tools
  • Ability to exercise discretion and tact in sensitive and confidential situations
  • Excellent time management skills
  • Well-developed analytical skills
  • Ability to work both independently and as a team member
  • Strong computer and data-entry skills
  • Enjoys a variety of work
  • Ability to work and form good working relationships

Education, Training & Experience                         

  • Minimum of 2 years of post-secondary education 
  • Minimum of 2-3 years of working experience in an administrative role 
  • Most importantly, you are an enthusiastic and creative thinker, who is constantly driving performance improvement and are passionate about creating the safest health care system possible for Canadians.

Hours of Work

  • Monday-Friday 8:30am-4:30pm 
  • May be required to attend off hours functions/meetings

Working Conditions

  • Hybrid work model
  • Working at a computer for much of the day

How to Apply

Please submit your résumé to [email protected].

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. 

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.