Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted risk and safety advisor, offering a full spectrum of insurance products and risk management solutions to its partners in the health sector. Founded in 1987 with 52 Subscribers, today they insure over 600 healthcare organizations. As a reciprocal, HIROC is governed by its Subscribers and its services are continually evolving to meet the needs of a sector where change has become the norm. With their unique business model, HIROC is a differentiator in the health care insurance industry and remains as nimble and proactive today as when it was founded. HIROC’s philosophy is one of focused attention to customer service and unrelenting foresight and innovation that will enable it to meet the needs of its Subscribers both today, and tomorrow. This is where you come in.

Summary

Reporting to the Lead, Account Operations, the primary responsibility of the Account Executive is to manage subscriber coverage needs and inquires, while ensuring compliance and meeting business requirements.

Key Responsibilities

  • Respond to queries from Subscribers on coverage issues and general questions with a focus on liability insurance, including general liability, professional liability (med mal), directors and officers, as well as property insurance.
  • Manage policy changes, including endorsements, addition of locations, limit changes, operational changes, etc.
  • Ensure all subscriber and insurer correspondence is accurate and flows in an efficient manner.
  • Prepare submissions, proposals, and maintain appropriate documentation for subscribers.
  • Make regular contact with subscribers through web-ex and/or in-person meetings.
  • Oversee/prepare production of coverage summaries, premium summaries, and subscriber documents.
  • Prepare reports and presentations for subscribers’ executive teams, boards and audit/finance committees on coverages, insurance trends, etc.
  • Complete file review at renewal and assist subscribers in completing annual Information Update (underwriting info) and investigate variances and incomplete information.
  • Review and provide recommendations on insurance clauses in contracts/agreements such as funding/affiliation agreements, partnership agreements, vendor contracts, non-domestic agreements and clinical trials.
  • Prepare and present quotations or respond to RFPs.
  • Maintain relationships with underwriters and other key staff of our various insurance partners.
  • Maintain environmental awareness of subscribers’ issues and concerns.
  • Review subscriber and healthcare literature and industry publication for changing needs and products.
  • Promptly advise Account Associates and Client Systems Administrators of any new policies that have been bound and any non-program renewals that have been agreed upon.
  • Provide support to Senior Underwriters and Senior Account Executives as needed.
  • Consult with HIROC staff in other departments regarding various issues and special projects.
  • Work within underwriting authority and obtain underwriter approval when necessary.

Knowledge, Skills and Abilities

  • Excellent communication skills, both written and verbal in English
  • A proven track record in customer service coupled with excellent interpersonal skills
  • Strong analytical, organizational and time management skills
  • Must be detail-oriented
  • Flexibility to work in a fast-paced and dynamic environment with changing priorities
  • Ability to work independently and as a team member
  • Ability to conceptualize details and develop action plans for problem-solving and decision making
  • An interest in personal development and eagerness to learn new things
  • Knowledge of Microsoft Office Suite and other business-related software
  • Valid Ontario drivers license and access to a vehicle
  • Presentation skills

Education, Training and Experience

  • Completed post-secondary education at the Bachelor or College level and 3 years of related work experience or an equivalent combination of education and experience.
  • Preferred candidate would have or would be working toward other industry credentials such as CIP/FCIP, CAIB, CRM, RIBO.
  • Property/Casualty insurance experience

Hours of Work: 8:30 – 4:30
Required to attend functions/meetings during off-hours
Travel: 10-15%

How to Apply

Please submit your résumé to HR@hiroc.com.

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.


HIROC is committed to providing a barrier-free environment for all stakeholders, including our Subscribers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person's dignity and independence. 

As an organization, HIROC is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.